AODA

Intent

The Housing Help Centre is committed to eliminating barriers and improving accessibility for people with

disabilities.

This policy is intended to meet the requirements of the Customer Service Standards included in the

Integrated Accessibility Standards under the Accessibility for Ontarians with Disabilities Act, 2005. It applies to

the provision of goods and services to the public or other third parties, not to the goods themselves.

It is the policy of the Housing Help Centre that all people, including people living with visible and invisible

disabilities, have access to the services provided by the Centre, including those provided through service

contractors.

Services provided by the Housing Help Centre shall follow the principles of dignity, independence,

integration and equal opportunity.

Client Feedback

The Housing Help Centre shall provide clients with the opportunity to provide feedback on the service

provided to clients with disabilities. Information about the feedback process will be readily available to all

clients and notice of the process will be made available. A Client Feedback Form is available on the

housinghelpcentre.ca website. Alternate methods of providing feedback such as verbally (in person or by

telephone) or written (hand written, delivered, website or email), are available upon request.

Submitting Feedback

Clients can submit feedback to:

Housing Help Centre - Help Desk

Tel: 905 526 8100 x 207

Fax: (905) 528-1448

119 Main Street East, Hamilton Ontario, L8N 3Z3

Clients can provide feedback in person, by email, or over the phone.

Clients who provide formal feedback will receive acknowledgement of their feedback, along with any

resulting actions based on concerns or complaints that were submitted.