AODA - Integrated Accessibility Standards Regulation (IASR) Customer Service Policy
Intent
Hamilton Housing Help Centre is committed to eliminating barriers and improving
accessibility for people with disabilities.

This policy is intended to meet the requirements of the Customer Service Standards
included in the Integrated Accessibility Standards under the Accessibility for Ontarians with
Disabilities Act, 2005. It applies to the provision of goods and services to the public or other
third parties, not to the goods themselves.

It is the policy of the Hamilton Housing Help Centre that all people, including people living with
visible and invisible disabilities, have access to the services provided by the Centre,
including those provided through service contractors.

Services provided by Hamilton Housing Help Centre shall follow the principles of dignity,
independence, integration and equal opportunity.

Client Feedback
Hamilton Housing Help Centre shall provide clients with the opportunity to provide feedback
on the service provided to clients with disabilities. Information about the feedback process
will be readily available to all clients and notice of the process will be made available. A Client
Feedback Form is available on the hamiltonhousinghelp.ca website. Alternate methods of
providing feedback such as verbally (in person or by telephone) or written (hand written,
delivered, website or email), are available upon request.

Submitting Feedback
Clients can submit feedback to:

Stacey Sutherland - Operations Manager
Tel: 905 526 8100 x 207
Fax: (905) 528-1448
119 Main Street East, Hamilton Ontario, L8N 3Z3
stacey@housinghelpcentre.ca

Clients who wish to provide feedback verbally (in person or over the phone) can do so to the
Operations Manager.

Clients who provide formal feedback will receive acknowledgement of their feedback, along
with any resulting actions based on concerns or complaints that were submitted.

Client Feedback Form
Phone:  (905) 526-8100
Fax :  (905) 528-1448
E-Mail : info@housinghelpcentre.ca

119 Main Street East
Hamilton, Ontario
L8N 3Z3