Intent
The Housing Help Centre is committed to eliminating barriers and improving accessibility for people with
disabilities.

This policy is intended to meet the requirements of the Customer Service Standards included in the
Integrated Accessibility Standards under the Accessibility for Ontarians with Disabilities Act, 2005. It
applies to the provision of goods and services to the public or other third parties, not to the goods
themselves.

It is the policy of the Housing Help Centre that all people, including people living with visible and invisible
disabilities, have access to the services provided by the Centre, including those provided through service
contractors.

Services provided by the Housing Help Centre shall follow the principles of dignity, independence,
integration and equal opportunity.

Client Feedback
The Housing Help Centre shall provide clients with the opportunity to provide feedback on the service
provided to clients with disabilities. Information about the feedback process will be readily available to all
clients and notice of the process will be made available. A Client Feedback Form is available on the
housinghelpcentre.ca website. Alternate methods of providing feedback such as verbally (in person or by
telephone) or written (hand written, delivered, website or email), are available upon request.

Submitting Feedback
Clients can submit feedback to:

Stacey Sutherland - Operations Manager
Tel: 905 526 8100 x 207
Fax: (905) 528-1448
119 Main Street East, Hamilton Ontario, L8N 3Z3
stacey@housinghelpcentre.ca

Clients who wish to provide feedback verbally (in person or over the phone) can do so to the Operations
Manager.

Clients who provide formal feedback will receive acknowledgement of their feedback, along with any
resulting actions based on concerns or complaints that were submitted.

Client Feedback Form
AODA - Integrated Accessibility Standards Regulation (IASR) Customer Service Policy
Phone:  (905) 526-8100
Fax:  (905) 528-1448
E-Mail: info@housinghelpcentre.ca

119 Main Street East
Hamilton, Ontario
L8N 3Z3